Refund Policy

Because our products are digital files delivered instantly upon payment, our refund policy works differently from a physical goods store. This page explains exactly when a refund applies.

1. Digital Products Are Generally Non-Refundable

Once a download link has been issued, the purchase is final. This is standard practice for digital goods — unlike a physical product, a downloaded file can't meaningfully be "returned." We ask that you review a product's description, preview images, and what's-included list carefully before buying.

2. When a Refund or Replacement Is Available

We will issue a refund or a working replacement file if:

• The file you received is corrupted, incomplete, or won't open.
• You received the wrong product due to an error on our end.
• You were charged more than once for the same order (a duplicate charge).
• A technical fault on our side genuinely prevented you from ever accessing your download.

Please report any of the above within 7 days of purchase, with your order reference, to info@kofinityhub.com.ng. We'll typically resolve this by sending a corrected file or a fresh download link first — a refund is offered if that isn't possible.

3. What's Not Covered

• Change of mind after downloading a file.
• Not having the software needed to open a file (check the product's description for format requirements before buying).
• Dissatisfaction with a design style or aesthetic that was clearly shown in the product preview.

4. Custom Design Services

Refunds for custom project work are handled per the specific agreement made with that client, not by this policy, since scope, revisions, and payment milestones vary by project.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method via Paystack. Processing time depends on your bank or card issuer once we initiate it on our end.

6. Contact

Questions about a specific order can be sent to info@kofinityhub.com.ng with your order reference.